1. Introduction
Welcome to our store. These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with these terms.
2. Products and Services
We offer products and/or services as described on our website. Prices, availability, and descriptions are subject to change without notice. We reserve the right to limit quantities or discontinue products at any time.
3. Orders and Payment
All orders are subject to acceptance and availability. By placing an order, you confirm that you are authorized to use the selected payment method. Prices are in ZAR.
4. Shipping and Delivery
We aim to deliver orders within the estimated timeframes provided in our shipping policy. However, delivery times are estimates and may be affected by unforeseen circumstances. Risk of loss transfers to the customer upon delivery.
5. Refund and Return Policy
Due to the nature of the product we cannot process a return unless if the product got damaged by the courier, or as per the South African Consumer Protection Act (CPA) compliance, you are entitled to a refund or replacement if the product is defective, not fit for purpose or do not match the description, in which case it’s your responsibility to ensure the product is in perfect form when the couriers hand it over, and if it’s not request a refund immediately, refund request are acceptable within a 7day period after receiving the product.
We do our best to avoid any such issues as damaged orders to avoid your inconvenience.
If you are unhappy with your soap please contact me directly on info@msnaturalcoldprocesssoaps and I will do my level best to ensure your satisfaction.
6. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the use of our website or services.
7. Governing Law
These Terms and Conditions are governed by the laws of South Africa. Any disputes shall be resolved in the courts of South Africa.
8. Amendments
We may update these Terms and Conditions from time to time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.
