🧼 Natural Cold Process Soap Policies
🚚 Delivery Policy
We aim to deliver your order as quickly and safely as possible.
- Orders are processed within 1–3 business days after payment confirmation.
- Delivery takes approximately 2–5 working days depending on your location.
- You will receive a confirmation message with tracking details once your order has been dispatched.
- We deliver nationwide within South Africa.
We are not responsible for delays caused by courier services, weather conditions, or incorrect delivery details provided by the customer.
🔄 Return Policy
We care about your satisfaction and product quality.
- Returns are accepted within 7 days of receiving your order.
- Products must be unused, unopened, and in original packaging.
- For hygiene reasons, used soap products cannot be returned.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
To request a return, please contact our support team with your order details.
💰 Refund Policy
We offer fair and transparent refunds.
- Refunds are only processed once returned items are inspected.
- Approved refunds will be processed within 3–7 business days.
- Refunds will be made via the original payment method.
- Shipping fees are non-refundable unless the error is on our side.
If your order is damaged or incorrect, please contact us immediately for assistance.
🔐 Data Collection Policy
We respect your privacy and protect your personal information.
We collect the following information when you place an order:
- Full name
- Contact details (phone number, email)
- Delivery address
- Order history
This information is used only for:
- Processing and delivering your orders
- Customer support communication
- Improving our services
We do not sell or share your personal data with third parties, except where required for delivery services.
🍪 Cookies Policy
Our website uses cookies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Improve website performance
- Analyze website traffic and usage
You can choose to disable cookies in your browser settings, but some parts of the website may not function properly.
By continuing to use our website, you agree to our use of cookies.
